Website: www.ingridmasi.com.au
Owner/Operator: Ingrid Masi (ABN 38 867 360 486)
Contact:
Email: ingrid@ingridmasi.com
This Privacy Policy explains how I collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or my services, you consent to the terms of this Privacy Policy.
1. Information I Collect
I may collect the following types of information when you interact with my website or services:
Personal Information: Name, email address, phone (if provided), billing details, and health information relevant to consultations.
Consultation Information: Health history, intake forms, and session notes provided during naturopathy or nutrition consults.
Payment Information: Collected securely through Stripe or direct deposit (I do not store your financial details).
Website Data: Simplero (my website provider) may use cookies, tracking pixels, and analytics to collect information about how visitors use the website.
2. How I Use Your Information
Your information is used for the following purposes:
To provide naturopathy and nutrition consultations.
To deliver online programs and course materials.
To manage bookings, payments, and client records.
To send appointment confirmations, receipts, and service-related updates.
To send newsletters or marketing emails (only if you have opted in).
To comply with legal and regulatory requirements.
3. Storage & Security
Client Records: All consultation notes and health information are stored securely in Cliniko (practice management software) and password-protected devices.
Simplero: Website and course delivery is managed through Simplero, which may process personal information such as your email address, course progress, and membership data.
Encryption & Access: Data is stored electronically with encryption where possible. Access is restricted to authorised personnel (me).
4. Cookies & Analytics
Cookies: Simplero uses cookies to improve user experience, remember preferences, and track usage patterns. You may disable cookies in your browser, but this may limit site functionality.
Analytics: Simplero provides analytics on page visits, course access, and marketing performance to help improve services.
5. Disclosure to Third Parties
Your information will never be sold or rented. However, it may be shared with third parties in the following situations:
Service Providers: Platforms such as Simplero (website/courses), Stripe (payments), Cliniko (consultations), and Vital.ly (supplements). These providers are bound by their own privacy and security policies.
Legal Requirements: If required by law, such as in cases of serious risk to health and safety, or compliance with legal obligations.
6. Your Rights
You have the right to:
Request access to the personal information I hold about you.
Request corrections if your details are inaccurate or outdated.
Withdraw consent for marketing communications at any time.
Request deletion of your data, subject to professional record-keeping obligations under Australian law.
Requests can be made by emailing me at ingrid@ingridmasi.com.
7. Refunds & Cancellations (Linked to Terms & Conditions)
Refunds: Online consultations include a 30-day money back guarantee, no questions asked. No refunds are available after 30 days.
Cancellations: Cancelling within 24 hours of a scheduled consultation will incur a 50% cancellation fee of the consult fee.
(For full details, see the Terms & Conditions).
8. Complaints
If you believe your privacy has been breached, please contact me first at ingrid@ingridmasi.com.
If we cannot resolve the issue, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
9. Updates to this Policy
This Privacy Policy may be updated occasionally to reflect changes in technology, platforms, or legal obligations. Any updates will be posted on this website.